Quotes:  A verbal or written quote will be provided to the client before any design work begins.  A quote is not a contract and is subject to change without notice.  Pricing in a quote can be guaranteed only by placing a deposit to begin work. 

Deposits/Payments:  A 50% deposit is required before any work begins.  This includes all custom orders, design services, printing and event planning. 

• Payment arrangements can be made after the initial deposit is made on custom orders and event planning.  Service will not continue if the scheduled payments are not made within 48-hours of the scheduled due date and deposits will be forfeited.  Service will continue if balance is paid in full.
• Fees for event planning must be paid based on the payment schedule that is provided.  Any payments not made within 48-hours of the scheduled due date will forfeit the contract and all services will not continue unless balance is paid in full.  Balance must be paid in full 72-hours prior to the event date.
• Clients will receive an invoice during the proofing process reflecting the balance due minus all deposits and/or payments received. 
• We accept all major credit cards 
• Check payments can be made via paypal: anitasdesignsandevents@live.com. Please allow 5 to 7 business days for check payments to post.
• Balance must be paid in full before files, prints or custom orders will be delivered.

Pricing:  Pricing on website and price lists are based on the complexity of the design work and quantity.  Pricing does not include images, logos, graphics, printing, shipping charges, taxes, digital files, storage, unless otherwise specified. Any additional materials needed are subject to an additional charge and will be provided in a written quote.  Pricing is subject to change without notice.

Proofing Process:  All orders will have a proof produced prior to printing, completion of a custom order or design service.  The proofing process varies based on the service provided (please see Services for specific times).  However, during the proofing process clients will need to verify that the item is accurate based on the instructions given when the order is placed.  This includes but is not limited to spelling, grammar/punctuation, color, style, and any design element.  Design work will not begin without written consent from the client.  Once the proof is approved, any changes will require an additional fee, based on the amount of changes required.    

Custom Orders:  All items are custom designed to fit your needs and your budget.  Pricing is based on the materials and quantity needed, and the complexity of the design.  Please allow up to 4 to 6 weeks for custom orders.  Custom orders less than 4 weeks will be charged an additional fee based on the time period allotted to complete the order. 

Rush Orders: Any proof can be received within 24 hours after the deposit is made for an additional $20 per order/file. 

Graphics/Images:  All graphics, logos, and images are provided by the customer.  Royalty-free graphics and images are available for $20 and up.  These items cannot be refunded.  Professional photographs can be purchased at the expense of the client.  (Photographers are not an employee or a subsidiary of Anita’s Designs and Events and cost is determined by the photographer).

Delivery/Set-up Fees/Taxes:  Client is responsible for all set-up fees, taxes, shipping charges etc., for items purchased from outside vendors.  These items cannot be refunded by Anita's Designs and Events.  Client must contact outside vendor/representatives for their specific refund policies.  Drop ships are available for an additional fee based on location. 

Cancellations:  Proper notice is required for any refunds.  Without proper notice, 100% of all deposits will be forfeited.  Deposits will be returned within three business days minus any expenses incurred.

• Logos, graphic design orders must be cancelled within 24-hours after the deposit is received.  If a domain name and/or hosting account is purchased through Anita's Designs and Events that portion of the deposit cannot be refunded.  Any graphics/images that were purchased on the client’s behalf are also non-refundable. If any work has been done prior to cancellation fees will be pro-rated based on the amount of work done.
• Rush order fees are non-refundable.
• Custom orders require 7 days notice from the time the deposit is received.  Any items purchased from outside vendors cannot be refunded.  These items will become the property of the client once they are received from the vendor.
• Deposits for events are refundable with 14 days notice.  Fees will be pro-rated if any work has been done prior to cancellation.  Any items purchased on behalf of the client from outside vendors cannot be refunded.

Vendor Contracts:  All services provided are to assist in the planning of your event.  Anita's Designs and Events will not enter into a contract with a third party on the clients behalf.  Clients are responsible for deposits and all fees associated with venues, equipment, set-up fees, cancellation fees, shipping charges, damages, etc., incurred during the planning of your event from all outside vendors.